Manage Membership

Login to Mindbody

Managing your membership is easy through Mindbody desktop. You may want to cancel your membership or set up an upgrade/downgraded plan for your next cycle.

If you need to PAUSE FOR VACATION, please scroll to the bottom of this page. We are proud to offer a flexible policy with NO fees associated with membership pausing or cancellation.

Here is the step-by-step guide to make changes to your account.

CANCELLING YOUR CURRENT MEMBERSHIP

  1. Click the button to Login to Mindbody

  2. Input your email and password.

  3. To cancel a Membership/Contract, navigate to “Passes” on the menu top bar and then scroll down to “Contracts”.

    1. Select “Manage or cancel contracts”, then cancel the contract with the upcoming payment associated with it.

Below is an example of the menu you should see.

When you complete your cancellation, the page will refresh and show you an empty page with no contracts left. If you expand the drop down labeled “Inactive Contracts”, you will see your cancelled membership along with the date associated with the membership cycle.

UPGRADE / DOWNGRADE YOUR MEMBERSHIP

If you are cancelling your current contract in order to upgrade or downgrade your package, here is how you can manage this process by yourself. We are happy to do this on your behalf by contacting Krystal at coach@strengthstudiokauai.com.

  1. Use the “Book An Appointment” button on the top right of this screen to view the schedule.

  2. Select a workout for the day you’d like your new membership to begin.

    1. For example, if your cancelled membership ends on September 6th, select an ARX workout sometime on September 7th.

  3. Change the payment method from “Passes” to “Contracts”

Select the membership you’d like to purchase and then change the start date to the date you’d like your new membership to begin. For example, if your cancelled membership ends September 6th, make your new contract active on September 7th.

Select the membership you’d like to purchase and then change the start date to the date you’d like your new membership to begin. For example, if your cancelled membership ends September 6th, make your new contract active on September 7th. Note that our schedule is available for 2 weeks in advance.

VACATION POLICY - PAUSE YOUR MEMBERSHIP

If you are cancelling and re-starting due to travel, please contact Krystal at coach@strengthstudiokauai.com with your travel dates. Strength Studio Kauai’s vacation policy allows for 2 “Pauses” per calendar year that our team will manage on your behalf.

If you have exceeded your 2, kindly cancel your current membership prior to your trip via the method outlined at the top of this page and contact Krystal with your desired restart date and membership option.