Manage Membership
Managing your membership is easy through Mindbody desktop. You may want to cancel your membership, pause for a vacation, or set up an upgrade/downgraded plan for your next cycle.
Here is the step-by-step guide to make changes to your account. It all begins with cancelling your current membership/contract.
CANCELLING YOUR CURRENT MEMBERSHIP
Click the button to Login to Mindbody
Input your email and password.
To cancel a Membership/Contract, navigate to “Passes” on the menu top bar and then scroll down to “Contracts”.
Select “Manage or cancel contracts”, then cancel the contract with the upcoming payment associated with it.
Below is an example of the menu you should see.
If you are a current member but do not see an active contract available, kindly send a screenshot with your query to coach@strengthstudiokauai.com.
When you complete your cancellation, the page will refresh and show you an empty page with no contracts left. If you expand the drop down labeled “Inactive Contracts”, you will see your cancelled membership along with the date associated with the membership cycle.
SCHEDULING A NEW MEMBERSHIP TO BEGIN
If you are going on vacation or cancelling your current contract in order to upgrade or downgrade your package, here is how you can manage this process.
Use the “Book An Appointment” button on the top right of this screen to view the schedule.
Select a workout for the day you’d like your new membership to begin.
For example, if your cancelled membership ends on September 6th, select an ARX workout sometime on September 7th.
Change the payment method from “Passes” to “Contracts”
Select the membership you’d like to purchase and then change the start date to the date you’d like your new membership to begin. For example, if your cancelled membership ends September 6th, make your new contract active on September 7th.
Select the membership you’d like to purchase and then change the start date to the date you’d like your new membership to begin. For example, if your cancelled membership ends September 6th, make your new contract active on September 7th. Note that our schedule is available for 2 weeks in advance.
If your travel will take you beyond the 2 week window and you would like to schedule a return date with us, kindly contact coach@strengthstudiokauai.com and communicate your return date so we can assist.